Contact Us
We're Here to Help
Whether you're planning your next journey, need assistance with an existing booking, or have a question about our travel services, our dedicated customer support team is here to assist you.
At CheapFlyShop.ca, we're committed to providing professional, responsive, and reliable support throughout your travel experience. From your initial enquiry to your completed journey, our team is ready to help.
Customer Support
Our experienced travel specialists can assist you with:
- New Flight Bookings
- Existing Reservations
- Flight Changes & Schedule Updates
- Booking Amendments
- Cancellation & Refund Enquiries
- Group & Corporate Travel
- Business Class Reservations
- General Travel Assistance
Contact Information
Customer Support
Phone:
1-877-244-8111
Email:
support@cheapflyshop.ca
New Bookings & Travel Enquiries
Looking for the best travel options or need assistance planning your next trip? Our travel specialists are available to help you compare travel options, answer questions, and assist you in completing your booking.
Email:
sales@cheapflyshop.ca
Customer Support Hours
Monday – Sunday
9:30 AM – 9:00 PM
If you contact us outside our business hours, we'll respond as soon as possible on the next business day.
Registered Business Address
CheapFlyShop.ca serves customers across Canada through its international travel operations.
Registered Business Address
30 N Gould Street
Sheridan, Wyoming 82801
United States
This address is our registered business office for administrative correspondence only and is not a walk-in customer service location.
Before Contacting Us
To help us assist you as quickly as possible, please have the following information available:
- Booking Reference (if applicable)
- Passenger Name
- Travel Date
- Email Address used for the booking
- Contact Telephone Number
- Brief description of your enquiry
Providing these details helps us locate your reservation more efficiently and reduce response times.
Need Urgent Assistance?
If your scheduled departure is within the next 24 hours and you require immediate assistance, we recommend contacting our Customer Support team by phone for the fastest response.
For all other enquiries, you may contact us by email.
Frequently Asked Questions
When will I receive my ticket?
Once your reservation has been confirmed by the airline or travel supplier, your booking confirmation and itinerary will be sent to your registered email address.
Can I modify my booking?
Many bookings can be modified, subject to fare conditions, airline policies, and applicable fees. Please contact our support team for assistance.
How do refunds work?
Refund eligibility depends on the airline's fare rules and the conditions applicable to your booking. Our customer support team will guide you through the refund process where applicable.
My airline changed my schedule. What should I do?
If your airline has changed your itinerary, please contact our support team. We'll review the available options provided by the airline and assist you accordingly.
I haven't received my booking confirmation.
Please check your spam or junk email folder first. If you still haven't received your confirmation, contact our Customer Support team and we'll be happy to assist.
Our Commitment to Customer Service
We understand that travel plans are important, and we're committed to providing every customer with courteous, professional, and transparent service.
Our goal is to make your booking experience as smooth and stress-free as possible while providing dependable assistance whenever you need us.
Important Information
CheapFlyShop.ca is an online travel platform serving customers across Canada and other international markets.
We facilitate travel bookings through airlines and trusted travel suppliers. We are not an airline or aircraft operator.
All reservations are subject to availability and the applicable terms, conditions, and policies of the respective airline or travel supplier.
For detailed information regarding cancellations, refunds, privacy practices, and booking conditions, please refer to our Terms & Conditions and Privacy Policy.